Job Description

Account Processing Specialist Summer Intern

Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections. Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field. Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path. We have witnessed many stories of interns building long-lasting careers at the Bank.

Rockland Trust is currently seeking an Account Processing Specialist Summer Intern for our Plymouth office. This position focuses on the accuracy and verification of all new accounts and provides operational support to the Deposits Department and the Retail Branch network.

This position will be responsible with assisting in the daily operations of all phases of Account Processing including but not limited to account verification, change of addresses, operational support for and Electronic Account Opening. This position requires a great deal of verbal and written communication with both internal and external customers.

Primary Duties and Responsibilities:

• Verification of all new accounts for proper set up and related paperwork and regulatory compliance.
• Process all title change requests.
• Perform maintenance to the RMS system.
• Process address change requests.
• Process all accounts opened online.
• Process closed accounts
• Scan, index and verify all paperwork to the Document Viewing system
• Monitor all Contact Notes and process accordingly. These include combined statement requests, address changes, closed accounts, type changes, Reg E, account changes, rate approvals and expired legal

Additional Responsibilities Include:

• Support Branch, CIC, other business units and customers with inquiries
• Process Opt In/Opt Out requests
• Process returned statements
• Miscellaneous testing and projects.
• Other tasks as requested

Job Requirements:

• Strong analytical skills to evaluate the interconnectivity and accuracy of data.
• Working knowledge Microsoft Word, Excel, PowerPoint and Outlook. SharePoint.
• The incumbent must be dependable, highly organized, possess effective communication skills and the ability to work independently.
• Ability to establish and maintain effective working relationships
• Updates job knowledge by participating in educational opportunities
• Must be able to perform general office duties, including but not limited to maintaining supplies and distributing communications when needed
• May be required to lift and/or move up to 20 pounds

Education and/or Experience Requirements

• Rising Junior or Seniors in College studying Business or related degree preferred
• Branch processing knowledge is a preferred.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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