Job Description

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Position Summary

The Director of Resort Activities and Guest Experiences is a senior leadership role responsible for creating exceptional, personalized experiences for resort owners and guests. This role blends strategic oversight with handson operational leadership across activities, wellness programs, and pool deck operations. The Director serves as a key ambassador of the resorts culture, driving innovative programming, fostering team excellence, and cultivating memorable moments that deepen owner loyalty and elevate the overall resort experience. Core competencies include Effective Communication, Putting People First, Objective Problem Solving, Collaboration, Innovation & Creativity, Emotional Intelligence and GPRs Grand Pacific Way fundamentals and foundational behaviors.

Primary Essential Functions

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Serve as the ambassador of Guest Experiences and Owner Engagement, representing resort values and service standards.
• Oversee Activities, Wellness, Pool/Recreation Decks, and Lifeguard operations.
• Provide strategic direction, mentorship, and performance feedback to department managers.
• Plan and update in-house activity programming multiple times annually.
• Design and execute engaging wellness and educational events.
• Lead Owner & Member Engagement Events and Signature Smile moments.
• Plan and execute resortwide events including Family Gathering, Associate Rallies, and Food & Beverage trucks.
• Maintain pool deck safety and cleanliness; obtain Lifeguard certification.
• Resolve guest concerns with empathy and professionalism.
• Mentor and support team members, fostering a collaborative and guestfocused environment.
• Lead onboarding and training for new hires, ensuring alignment with service standards.
• Support crossdepartmental operations including Front Desk and shuttle services.
• Manage departmental budgets, schedules, and staffing needs.
• Ensure compliance with resort policies and safety protocols.
• Assist with any additional tasks or special projects as assigned by General Manager.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 5+ years in hospitality, recreation, or guest services leadership roles.
• Strong leadership, organizational, and interpersonal skills.
• Demonstrated ability to plan and execute multifaceted programming.
• Energetic and creative approach to guest experience.
• Must be able to become certified as a Lifeguard.
• Experience in the hospitality industry (timeshare preferred).
• Ability to work well in a diverse team environment.
• Leadership skills including the ability to articulate clear and precise direction and create a positive work environment with open communication and consistency.

Additional Eligibility Qualifications Required

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• May be required to carry a company provided cellphone at all times to receive and respond to work related calls.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.

Physical, Environmental & Other Requirements

• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must be able to stand for long periods and lift up to 25 lbs.
• Must be able to push/pull up to 75 lbs on wheeled containers/carts.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

Seniority Level

Director

Employment Type

Fulltime

Job Function

Other

Industries

Hospitality

Location and Salary

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