Job Description

Flight Dispatcher/Customer Service Representative

The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative.

This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined.)

Job Duties:

• Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.
• Collect and accurately record data from flight activities and oral room assignments to ensure proper billing and to facilitate scheduling of fleet maintenance daily.
• Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.
• Assist in ensuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.
• Assist in flight following of all ERAU aircraft while engaged in flight to ensure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.
• Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.
• Perform scheduling operations after normal scheduling hours.
• Maintain hardware on ramp to ensure aircraft security. Conduct ramp inspections to remove foreign object debris.
• Drive company van and golf cart transport
• Other duties as assigned.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Qualifications

Required Education and Qualifications:

• High School (or GED) level ability in grammar, spelling, basic composition, and math.
• Two years customer service background preferred.
• Two Years Flight Operations experience preferred.
• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Excel, PowerPoint, Word, Outlook/Email.
• TSA security clearance required.
• Valid Drivers License required.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310646. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter, Full Resume, Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

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