Job Description

Requisition ID : 19484

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Learning Management System (LMS) Administrator will work cross functionally to bridge the gap between human resources, stakeholders, responsible departments and other training groups to maintain the systems to meet all regulatory compliance and employee learning and development needs. The successful candidate will be responsible for maintaining the integrity of our systems, data and documentation, troubleshooting issues, and supporting administrators and end users. The ideal candidate will have experience with system administration, reporting and security protocols, have excellent problem-solving and communication skills, and be self-motivated to research and learn new skills.

What You'll Do

• Performs administration tasks including SuccessFactors Learning system configuration, update testing, curriculum management and access management.
• Prepares training data, audits course completions, and works with other departments to identify improvements in data quality and enterprise training consistency.
• Creates, analyzes and distributes reporting solutions using Microsoft Excel spreadsheets and pivot tables, Microsoft Power BI, and prepares written reports as assigned.
• Creates and maintains standard operating procedures (SOPs) and policies that help users and administrators utilize the system properly.
• Partners with other departments including Apprenticeship and Skills Training to develop tracking mechanisms to identify and track employee training requirements and qualification statuses.
• Maintains effective relationships with SRP leadership, employees and responsible department representatives to consult on training matrix reviews and other workforce training initiatives.
• Recommends and leads the development of user experience (UX) enhancements for learning systems including the LMS, intranet sites and vendor training platforms.
• Participates as a system owner and subject matter expert in vendor engagement meetings, system integration discussions and other interfacing system implementation projects.
• Seeks opportunities to increase customer satisfaction and performs other duties as assigned.

What It Takes To Succeed

• Familiarity with SuccessFactors Learning LMS or other LMS preferred
• Familiarity with Microsoft Excel and Power BI preferred

Experience

• For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years).

• For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years).

• For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

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