Level 2 Help Desk / Network Support
Location: Tuscaloosa, AL ( Onsite 4 days per week - required )
Compensation: $25-$30/hour (hourly to start; transition to salary)
Schedule: Flexible shifts; some evenings and Saturdays (11am-8pm Wednesday - Sunday)
Start: ASAP (targeting January)
About the Role
We are hiring a Level 2 Help Desk / Network Support Technician to support a growing technical support environment and help improve ticket throughput and response times.
This is a hands-on Level 2 escalation role supporting end users across internet, Wi-Fi, voice, and property technology services. You'll handle escalated tickets from Level 1, perform deeper troubleshooting, and work closely with networking and field teams when issues require escalation.
This position is onsite in Tuscaloosa four days per week with 1 work-from-home day and is intended for someone looking to grow toward Level 3, network engineering, NOC Engineer or leadership responsibilities.
Key Responsibilities
Requirements
Preferred (not required):
Work Environment & Schedule
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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