Job Description

Job Description

About the Role

We’re seeking a detail-oriented Sales Order Processing Specialist to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.

Key Responsibilities

• Accurately enter and verify sales orders from various channels (email, portal, etc.).
• Review item codes, pricing, quantities, and shipping details for accuracy.
• Coordinate with production, logistics, and finance to ensure on-time fulfillment.
• Manage the RMA process , including eligibility review, return instructions, and system updates.
• Communicate proactively with customers and sales teams on order status, delays, and returns.
• Maintain accurate data in ERP and CRM systems; generate reports as needed.
• Support audits and ensure compliance with internal policies.

Qualifications

• Education: High school diploma required; Associate’s/Bachelor’s in Business, Supply Chain, or related field preferred.
• Experience: 2+ years in order processing, customer service, or related administrative role.
• Technical Skills:

- ERP proficiency (SAP, Oracle, NetSuite preferred).

- Microsoft Office Suite (Excel, Word, Outlook).

-CRM (Salesforce) and EDI familiarity a plus.

• Soft Skills:

-Exceptional attention to detail and accuracy.

-Strong communication, organization, and multitasking abilities.

-Customer-focused, proactive, and collaborative mindset.

Why Join Us

Be part of a dynamic team that values accuracy, efficiency, and outstanding customer service.

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