Job Description

Provider Education Senior Specialist

The Provider Education Senior Specialist is responsible for designing, delivering, and maintaining high-quality training programs and educational resources for internal Medica staff and external provider partners. This is not a provider-facing role. Instead, it focuses on the development of tools, resources, and content that enable providers to interact successfully with the health plan.

This role supports Medica's commitment to operational excellence and provider engagement by creating industry-specific training content and support materials. The position requires strong collaboration across teams, independent decision-making, and the ability to adapt content to meet evolving business needs.

Key Accountabilities:

• Develop and deliver industry-specific training materials for provider audiences
• Integrate these resources into provider communication and education websites and landing pages
• Maintain and update content for accuracy, consistency, and effectiveness
• Manage nuances between networks and geography that may result in different provider needs from the resources they consult
• Serve as a resource for peers and internal stakeholders
• Support continuous improvement of training programs through feedback and performance data

The successful candidate will have a solid background in instructional design and educational writing, with a passion for learning and the ability to communicate complex topics clearly. They will demonstrate strong writing skills and a collaborative approach to cross-functional work. Adaptability, creativity, and the ability to work independently in a fast-paced environment are essential for success in this role.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience required
• 5+ years of experience in training or instructional design, preferably in the healthcare industry

Strongly Preferred Qualifications:

• Proven experience creating narratives for training or educational resources
• Familiarity with creating educational web interfaces, instructional tools, and adult learning methodologies
• Excellent written and verbal communication skills

Skills and Abilities:

• Strong interpersonal, collaboration, and communication skills
• Ability to assess audience needs and tailor training materials accordingly
• Experience developing testing and evaluation tools to measure training effectiveness
• Knowledge of healthcare provider experience preferred

This position is a hub-based role which will work primarily remotely but may require some onsite presence. To be eligible for consideration, candidates must reside within a commuting distance to one of the following office locations: Minnetonka, MN or Madison, WI. Onsite frequency is determined by business need as decided by leadership.

The full salary range for this position is $61,500 - $105,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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