Overview Job Description Reports to: Product Operations Director Department: Operations Classification: Temporary, Non-Exempt (Potential for Temp-to-Perm) Note: Our Airtable team is growing rapidly and we are always on the hunt for talented Airtable builders to join our team in a temporary capacity! If you are interested in working with us, you can submit an application through this job posting. This will allow you to share information about yourself and your availability. You will then be added to our talent community where you\'ll be considered and contacted as opportunities arise - you always have the choice to say "not now" if / when we reach out. Who we are We are Thesis. Proudly headquartered in Portland, OR, for over 20 years, we\'re a digital agency hell-bent on humanizing the relationship between people and brands. Our values guide what we do, our culture is built upon the belief that our strength is in our approach, and our work is only as strong as the people, data, creative spirit, and diverse perspectives we put behind it. The Job The Senior Product Operations Manager is responsible for executing client-facing Airtable implementations. This role focuses on configuring Airtable to meet client needs while managing the balance between technical and tactical realities. Effective communication and maintaining strong client relationships are essential. The role primarily handles the physical setup of Airtable implementations and requires an advanced understanding of Airtable and software implementation. As a Person, You Are A Collaborator : Internally, this role collaborates with other Airtable builders and producers to provide support and expertise. Externally, this role collaborates directly with clients as part of the Thesis team of experts. This role partners with all levels of stakeholders across both the internal and client teams. Responsibilities Build and configure: Stand up from zero or augment existing Airtable systems, tailoring Airtable solutions to meet changing client needs and business objectives. Be an expert: Be a subject-matter-expert for all things Airtable and when expertise isn’t available, coordinate to find an answer or solution. Manage & orchestrate support: Lead introductions to new products, interpret product updates, apply them to existing processes, and prepare wide-scale training as needed. Contribute to and lead, when required, quality training programs. Implement best practices: Inform best practices and standard operating procedures for client teams who use the tools provided; partner with others to create and maintain documentation. Be responsible: Mindfully manage time to provide precise solutions that center the user and stay in sync with project scope and timelines. Qualifications 3+ years experience in an Airtable-building role. Deep understanding of Airtable, including interfaces, formulas, linked records, and automations. Proficiency in Asana, Wrike, Harvest, Slack, Notion and other project management, time tracking, communication and knowledge management tools is a plus. Experience creating accessible learning and training materials for applications, software, and programs, and leading teams through training as needed. Effortless ability to collaborate with clients by anticipating their needs and delivering against sold projects. Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools; ability to communicate and motivate stakeholders. Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs. Strong communication skills, with a collaborative mentality and top-notch interpersonal skills. Work Environment and Physical Demands The following capabilities are required to perform the essential functions. Reasonable accommodations that do not create an undue burden are available to address the requirements. Using standard office equipment, computers, and related technology. Extended periods of sitting, keyboarding, and using a computer mouse in an environmentally controlled office setting. Bending, reaching, lifting, pushing, and pulling up to 25 pounds. Travel is not anticipated for this role. Thesis operates using a flexible hybrid model (i.e., work occurs remotely 2 days / week and in the office 3 days / week). Employees should consult their department Director or Head for specific team frameworks, protocols, and guidelines. As a proud B-Corp, Thesis prioritizes candidates based in the Portland Metro area to allow for a hybrid working setup in our NW Portland office. EEO / Values EEO Statement : Thesis is committed to workplace equity and inclusion. We prioritize diversity, equity, and inclusion across hiring practices, growth projects, and workplace programs. We are committed to ensuring reasonable accommodations for the hiring process for qualified individuals. If accommodation is needed, please contact Thesis Human Resources at HR@Thesis.Agency. Values Be Lean, Take Action: We think big, roll up our sleeves, and get the job done; process is an engine, not a brake. Say What You Mean, Mean What You Say: We encourage honesty, learning, and growth; ego is not. Show Up Fully : Bring your whole self to work and welcome others\' strengths. Encouragement Above all, be hungry to learn and grow beyond this job description. We encourage candidates who may not meet 100% of the qualifications to apply and share how their experience applies to the role. #J-18808-Ljbffr Thesis