Job Description

Staffmark is seeking a detail-oriented and proactive Service Dispatcher to join a fast-paced service operations team in Houston. This role is key in ensuring efficient scheduling, clear communication, and high customer satisfaction. If you're organized, reliable, and experienced in service coordination or customer account management, this could be the opportunity for you.

Pay: $23.00/hr

Schedule: 1st Shift | Hybrid (Mon, Wed, Thurs in-office; Tues & Fri remote for first 60 days)

Responsibilities:

• Receive and manage incoming service requests via phone, email, or internal systems
• Dispatch service technicians based on availability, skill set, and location
• Coordinate daily job schedules and adjust for emergencies or cancellations
• Maintain communication with technicians to monitor job status and provide support
• Update service systems with notes, job details, and progress
• Follow up with customers on service appointments and post-service feedback
• Support work order management, invoicing, and documentation accuracy
• Collaborate with internal teams (service managers, parts, billing)
• Optimize routing using dispatch software and GPS tracking
• Keep organized records of schedules, communications, and service activity

Who We're Looking For:

• 3+ years of administrative, customer service, or dispatch experience
• Strong communication, organizational, and multitasking skills
• Dependable, punctual, and efficient in handling follow-ups and scheduling changes
• Comfortable managing service documentation, invoicing, and accounts payable/receivable
• Experience with dispatch or service software preferred (training provided)
• Ability to lift up to 50 lbs if needed

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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