Customer Support Specialist (Aston) Job at Robert Half, Aston, PA

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  • Robert Half
  • Aston, PA

Job Description

Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.

What you get to do everyday

Fulfill customer inquiries

Account Management

Troubleshoot software/hardware issues

Build strong customer relationships

Review and analyze customer feedback

Execute remote desktop sessions for troubleshooting

Maintain customer accounts

Document hardware issues

Troubleshoot data performance inquiries

Complete the RMA process

The ideal Customer Support Specialist will have a Bachelors degree in Business Administration or similar.

Other requirements for the Customer Support Specialist role include and are not limited to:

1+ years of customer service experience

Proficient in Microsoft Office Suite

SAP experience a big plus but not required

Salesforce or other CRM experience preferred

  • Excellent communication & interpersonal skills

Job Tags

Part time, Work at office, Remote work,

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